Thank you for shopping with MyCaseWorld.

At MyCaseWorld, we aim to provide high-quality mobile phone cases and accessories that match the product descriptions and images displayed on our website. Please read our policy carefully before placing your order.

1. Exchange-Only Policy

MyCaseWorld does not offer returns or refunds for purchased products.

We provide an exchange facility only for eligible products that are received in a damaged condition, are defective, or are different from the product ordered.

Once an eligible exchange request is approved, we will arrange for the replacement product subject to availability.

2. When Is an Exchange Available?

You may request an exchange if:

  • You received a damaged product.
  • You received a defective product.
  • You received a wrong product or a product different from what you ordered.
  • The product has a manufacturing defect that was present when received.
  • The product received does not match the model or variant ordered.

Exchange requests for reasons such as change of mind, personal preference, incorrect selection of a product by the customer, or simply not liking the product may not be accepted.

3. Exchange Request Period

Exchange requests must be submitted within 7 days of receiving the order.

Requests submitted after the applicable exchange period may not be accepted.

To request an exchange, please contact our customer support team with:

  • Order number
  • Customer name
  • Registered mobile number
  • Reason for exchange
  • Clear photographs of the product
  • Clear photographs of the packaging and shipping label
  • Unboxing video, if available

Providing an unboxing video is strongly recommended, particularly for damaged, missing, or incorrect products.

4. Product Condition for Exchange

To be eligible for an exchange, the product should generally:

  • Be unused or in its original condition.
  • Be returned with the original packaging, where applicable.
  • Include all accessories or items supplied with the order.
  • Not show signs of intentional damage, misuse, alteration, or excessive use.

Products that have been damaged after delivery due to improper use, accidental damage, scratches, stains, or other customer-caused damage may not qualify for exchange.

5. Wrong Product or Damaged Product

If you receive a wrong or damaged product, please contact us as soon as possible and within 7 days of delivery.

Our team may request photographs, videos, or other information to verify the issue. After verification and approval, we will provide an exchange for the eligible product.

6. Exchange Process

Once your exchange request is received:

  1. Our team will review the request.
  2. We may ask for photographs/videos of the product and packaging.
  3. If the request is approved, we will provide instructions for the exchange.
  4. The product may need to be returned to us for inspection.
  5. After the returned product is received and verified, the replacement will be processed.
  6. The replacement product will be shipped to the registered delivery address.

The exchange is subject to product availability.

7. Replacement Product Availability

If the exact same product, design, colour, or model is unavailable, MyCaseWorld may offer a suitable replacement of equal or comparable value, subject to availability and mutual confirmation.

If a suitable replacement is not available, our customer support team will contact you to discuss the available options.

No cash refund will be provided in place of an approved exchange, except where required by applicable law.

8. No Refund Policy

MyCaseWorld does not provide refunds for products purchased through the website.

This includes refunds requested because of:

  • Change of mind
  • Incorrect product selection by the customer
  • Personal preference
  • Product colour preference
  • Product design preference
  • Ordering the wrong mobile model
  • No longer wanting the product

Customers are advised to carefully check the mobile phone model and product details before placing an order.

9. Cancellation of Orders

Orders may be cancelled only before they have been processed or dispatched, where cancellation is possible.

Once an order has been dispatched, cancellation may not be possible.

If an order has already been shipped, the customer may need to receive the product and follow the applicable exchange procedure if the product qualifies for exchange.

10. Shipping Charges for Exchange

Where an exchange is approved because MyCaseWorld has sent a wrong, defective, or damaged product, the applicable return/replacement shipping arrangements will be communicated by our customer support team.

If an exchange is requested for a reason that is not covered by this policy, any applicable shipping or other charges may be the customer’s responsibility.

11. Products Not Eligible for Exchange

An exchange may be refused where:

  • The exchange request is made after 7 days of delivery.
  • The product has been used or damaged by the customer.
  • The product has been altered or modified.
  • The product has scratches, stains, or other signs of customer-caused damage.
  • The customer ordered the wrong mobile phone model.
  • The customer simply does not like the product.
  • The original packaging or required components are missing, where applicable.
  • The issue is caused by normal wear and tear.
  • The customer is unable to provide sufficient information or evidence to verify the claimed issue.

12. Exchange Inspection

All exchange requests are subject to verification.

MyCaseWorld reserves the right to inspect the product and determine whether the reported issue qualifies for an exchange under this policy.

Submitting an exchange request does not automatically guarantee approval.

13. Refunds for Failed or Unfulfilled Orders

Although MyCaseWorld follows an exchange-only policy for delivered products, this does not limit any refund or other remedy that may be required under applicable law in circumstances where an order cannot be fulfilled or a payment has been accepted but the product cannot be supplied.

Any such case will be reviewed individually and handled in accordance with applicable law and the circumstances of the order.

14. Contact Us

If you have any questions regarding an exchange, please contact MyCaseWorld:

MyCaseWorld
Balmiki Chowk, Jiwan Nagar Road,
Ward No. 3, Ellanabad, 125102, Haryana, India

Customer Support: +91 8221064349

Business Hours:
Monday – Saturday: 8:00 AM – 8:00 PM
Sunday: 9:00 AM – 5:00 PM

For faster assistance, please keep your order number ready when contacting us.

15. Policy Changes

MyCaseWorld reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with an updated effective date.

By placing an order on MyCaseWorld, you acknowledge that you have read and understood this Return & Refund Policy.